top of page
Jenna Elsby Studio_Header.jpg

Delivery info

Delivery

We aim to deliver all goods that are in stock within 10 working days from the order date to customers within the UK, and up to 20 working days for international orders, Any orders placed on a weekend will be processed on a Monday. 

​

If you have ordered any bespoke art or commissioned any pieces of art, times for these will vary and will discussed with you at the time of your enquiry. 

​

UK delivery costs:​

Small parcel (Cards) : £3.50
Medium parcel (Prints) : £7.50

Large parcel (Canvas) : From £100

​

We offer international delivery for those of you in Europe and certain regions of the USA. Delivery costs for your region will be automatically calculated at checkout. If you have any queries about this or live in a different country but would like to talk to us about delivering to you, please contact us at contact@jennaelsbystudio.com.

​

Jenna Elsby Studio will not be responsible for any parcels left unattended, stolen or left in a safe place when tracking states as delivered.​

​

​Unfortunately, if the customer fails to arrange a re-delivery and their package is returned back, then the customer is therefore responsible to pay the postage costs again for us to post the item back out. 

 

In the case of a wrong delivery address being issued by the customer and, if the package has already been

dispatched and delivered to that address, it is the customers responsibility to retrieve the package.

​

We will not be liable to you or any third party by reason of our withdrawing any product from delivery.

​

Our team is always on hand to help, email us at contact@jennaelsbystudio.com with any questions or queries.

bottom of page